Each of your teammates in your application controls their own notifications via their personal account settings.
To change your notification settings:
- Go to your chat console
- On the left-hand side, click "Settings" icon
- Go to "General"
- Find "Notifications" card
Receive email notifications
If you enable "New chat requests" on "Notifications" card, you will receive emails when:
- New chat is initiated by visitor
- A visitor sends offline form
You receive offline form emails too, because it initiates chat after visitors send the form.